Angry and waiting in Grumbleland

Grumbleland
“Blogging in Paris”
Blogging in Paris

 

Whenever I take Mounir to the vet, I go to the reception desk, tell the clerk that I am there and wait for her to call me in my car. I have noticed that the longer we stay in the waiting-room, the more nervous Mounir gets.

Twins?

Yesterday morning I had an appointment for a mammogram at 10:30.
I got there on time and asked the girl at the reception desk if there was a lot of waiting and she said that she thought there was, but that her colleague upstairs would be able to tell me more. Well, the colleague upstairs decided to teach me a lesson, saying that once I had given my name, I wasn’t supposed to get out of there and wait somewhere else. I kept calm and repeated my request, and the second time she didn’t even bother to reply. So I went out to the café round the corner, read a newspaper and had a capuccino.
When I came back half an hour later, the state of the waiting-room was worse than it was at 10:30, there wasn’t even a chair for me to sit on.
I waited till 11:30, went down again, and asked for another appointment, one that would be the first or the second in the morning. Got one for next Tuesday at 9 o’clock
Why do doctors think that they can make you wait for hours? Why do their secretaries think they can be rude? Why can’t a human patient be treated just as well as a cat?
You may wonder why I can’t stand waiting in the waiting room. Well, it so happens that the lab I go to specialises in breast cancer, so the waiting-room, just like that of a vet, exudes fear and anguish and every time I am there, I experience lots of stress, just like my cat.
There! I got it out of my system 😉

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9 thoughts on “Angry and waiting in Grumbleland

  1. I remember once, years ago, waiting over an hour for a dentist appointment I had made. This waiting thing had happened several times before. I am not usually an outspoken person, but I started to get really angry and finally I stood up in the room full of patients and said to the receptionist in a fairly loud voice that I was angry at routinely having to wait for an appointment and being left in a crowded room full of others waiting and that the dentist needed to get better organized and that, finally, I was changing dentists immediately. A few months later there was an article in the paper about this same dentist abusing patients insurance, etc. Geeese mareese!

  2. I think the people (usually women) in doctors’ offices think it is their duty to “protect the doctor from his patients”. I have never been to a doctor’s office where the receptionists and, usually, the nurses weren’t rude and humorless. And, we have to wait so long in the doctor’s office because they schedule patient visits too close together to maximize their incomes.

  3. Your experience reminded me of what happened to my husband. He waited in the waiting room a long time then finally was called into the examining room, told to take his clothes off and that the doctor would be in shortly.

    Well time went by, the room was cold, my husband was cold and very uncomfortable and the doctor wasn’t showing up. Finally my husband got dressed and went out into the waiting room and gave the staff a piece of his mind.

    After that, the nurse told him to go back in the examing room, get undressed and told him the doctor would be in right away. Imagine that!!

    The doctor never kept my husband waiting again!!

    Sorry they gave you such a hard time, they weren’t very nice. At least you got to have a cup of that delicious capuccino.

  4. The disclaimer first – I have had enough of medical procedures this past month to last a lifetime and I don’t like going to see doctors!!!
    I changed to a branch office where there are less patients yet my bloodpressure (which is usually normal) is always high by the time I get in. Offices seem to e designed to dehumanize us and leave us feeling second class and alone.

    Had a mammogram earlier this week – surprisingly the staff were polite – I still felt like a number not a person – I hate mamograms and suspect most of us do… We are told it is important to go every year yet by the time I am finished with the process I ask myself why a person would ever submit to that kind of treatment ever again…

  5. You are smart to wait in your car. The people who have to see your blog on this are the doctors and nurses, receptionists, etc., who are in charge of this situation.

  6. I’m an RN….but I totally agree with you, Claude. There’s never a need to be rude and most definitely not a need to keep patients needlessly waiting.
    As somebody else said….they schedule way too close.
    But like so many other things…health care is now also about the almighty dollar.

  7. I’m so sorry that you were feeling anxious. It’s horrid to feel like that. To add insult to injury, you had to deal with rudeness. Ick. It’s a shame that you didn’t have somebody there to take care of you and let you stay in the cafe while they waited at the clinic on your behalf. I would have done that for you if I lived in Paris. 🙂

  8. I’ve spent a lot of time in emergency rooms, waiting rooms, hospitals, etc., with my husband and sometimes he was in so much pain I would try to distract him by playing a game that we used to pass the time during road trips. We would take turns going through each letter of the alphabet and name places around the world — A to Z then begin again. When he was having treatment I would wait in the car, too, and try not to go insane. Unfortunately, there was no coffee shop near his clinics, and I had to get accustomed to hospital food and some incredible instances of bureaucracy gone mad. We were really at the mercy of U.S. health insurance companies, and now that I’m back in Canada I tell people that the grass isn’t necessarily greener on the other side, no matter how much expensive fertiliser they spread on it.

  9. I read your story and laughed. I would gladly wait an hour or two if I could go to my doctor without having to see or speak to his receptionist. Then I met up with my sister who had a similar story from her clinic. Good to know it is rampant everywhere.

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